Remote / Helpdesk Support
Over the past couple of years, Remote Support has become an increasingly popular service among residential customers. It has changed the way computer support is delivered, saving both time and money for customers and service companies alike.
What Is Remote Support?
Advances in technology has allowed for the creation and growth of many tools to allow service companies to offer technical support remotely. Once was the day when you as the customer had to try and follow instructions from a support technician to analyze and diagnose your computer problem. Today, with more residential homes having access to broadband services, the process of computer technical support is less painful.
How Does Remote Support Work?
- First you call or receive call from the technician
- Next, the technician will initiate a remote session between his/her computer to yours
- You then give permission for the support technician to access your computer
- The connection becomes complete and the support technician now has control over your computer including mouse and keyboard
Once a remote session is created, you can feel free to go about your daily business. We will stay as long as it takes to get the job done.
Requirements
Your computer must meet the following requirements for Remote Technical Support:
- Windows XP/Vista/Windows 7 or Server Operating System
- You must be logged into your computer as an Administrator
- High-Speed Internet Connection - DSL, Cable, Uverse, Satellite*, Mobile Broadband*
- Valid Credit Card
*Remote service may not be available on slower connections such as satellite and mobile broadband. Dial-up is not supported.
